"I don't know how I learned to handle customers. I just know that it's really important to be punctual and answer all of your emails on time.

Anytime anyone emails me, even if it's a totally random question, I have to answer it. Anyone is a potential customer.

I guess I got my customer service skills by working at Carvel, an ice cream store, when I was 17. My manager was the perfect business man. His whole thing was to treat your customers like gold because without them, you wouldn't be making any money.

If a customer is unhappy about something, I try to fix it. Then, I notice they come back and buy from me again."